For sewer service problems such as slow drainage, back-ups, bad smells or for water leaks,or dirty water, call 572-4400 (weekdays 9am - 5 pm). You may also contact us via our Customer Service Request System.
After hours and on weekends, please call the same phone number. There is an answering service that will take the information about the problem and dispatch the appropriate personnel.
There is no charge for a response to a water or sewer issue. We have personnel on call 24 hours a day and 365 days a year.
A Cleanout is a one-way access point installed at the BCWS's right of way, usually located a few feet behind the sidewalk with a concrete ring placed around it for protection.
Manholes are access points for the main sewer lines. They are generally located about every four hundred feet; however, distance many vary. There are over 10,000 manholes in Berkeley County.
Manholes are NOT places for children to play in or around. Manholes contain poisonous gases such as methane, hydrogen sulfide and contain a lack of oxygen that could cause permanent injuries and/or death.
If you see an uncovered or damaged manhole, please call the sewer department at 572-4400.
To request a sewer inspection, please email us. Someone will reply to you within 24 hours.